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Our service packages

Ready for anything

With our service packages, we ensure long and reliable operation of your machine. The “Basic” package is included in the purchase price of your machine. Please contact us for customised packages or to book individual services!

Services
Basic
Advanced
Excellence
Troubleshooting
WF helpdesk
Ticketing system links with digital lifecycle record for trouble-free service processes
 
Basic
 
Advanced
 
Excellence
Personal contact
 
Basic
 
Advanced
 
Excellence
Remote diagnosis
for identification of cause(s) of problems with the machine
 
Basic
 
Advanced
 
Excellence
SMART glasses
aid for solution of problem(s) using augmented-reality goggles
 
Basic
 
Advanced
 
Excellence
On-site diagnosis
for identification of cause(s) of problems with the machine
 
Basic
 
Advanced
 
Excellence
Training online / offline
General operation
General instruction in the operation of the machine during pre-commissioning at WF
 
Basic
 
Advanced
 
Excellence
I Machine Operation
User knowledge on setting machine up, tool changing, programming and safe handling and use of operating equipment
 
Basic
 
Advanced
 
Excellence
II Machine Maintenance
Know-how on machine mechanics and hydraulics, fault diagnosis and troubleshooting
 
Basic
 
Advanced
 
Excellence
III Programming and Forming Process
Detail knowledge on programming and technologies
 
Basic
 
Advanced
 
Excellence
Follow-up
Individual practical training for advanced practitioners, around four months after commissioning, for optimisation of operation
 
Basic
 
Advanced
 
Excellence
Maintenance
Spares package 4000
Recommended spare parts for the first 4,000 hours of operation
 
Basic
 
Advanced
 
Excellence
Spares package 8000
Recommended spare parts for the first 8,000 hours of operation
 
Basic
 
Advanced
 
Excellence
SMART support
On-line inspection for ascertainment of machine condition via remote access, including recommendations for action
 
Basic
 
Advanced
 
Excellence
SMART AR support
Inspection using AR goggles and remote access for ascertainment of machine condition, including recommendations for action
 
Basic
 
Advanced
 
Excellence
Service Agreement
Entire on-site maintenance of the machine at specified maintenance interval
 
Basic
 
Advanced
 
Excellence